Policies

  1. Access to Records and Files

  2. Accessible Information

  3. Accidents Incidents and Emergencies

  4. Administrating Medication and Guidelines

  5. Assessment of Need and Eligibility

  6. Autonomy and Independence

  7. Care and Support Planning

  8. Challenging Behaviour Violence and Aggression

  9. Code of Conduct for Staff

  10. Community Visits

  11. Complaints

  12. Compliments

  13. Confidentiality

  14. Conflict of Interest

  15. Consent

  16. Continuity of Care for Support Workers

  17. Equality and Diversity

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18. Fit and Proper Persons: Trustees

19. Good Governance

20. Handling of Money

21. Hot and Cold Weather

22. Member Centred Planning

23. Monitoring and Accountability

24. Personal Care

25. Positive Behavioural Support

26. Privacy Notice (members)

27. Professional Boundaries

28. Quality Assurance

29. Relatives Friends and Informal Carers

30. Safeguarding Adults

31. Safeguarding Children

32. Social Media and Networking

33. Staff Numbers

34. Transport

35. ​Whistleblowing

                           Make a Complaint

Please Talk to Us

Every family has the right to make a complaint about any service received at Spectrum Days.

 

We understand that we may not get everything right. By telling us about the problem, we will do our best to resolve the issue. We may also be able to improve our services and member experience.

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     Please talk to the Service Lead: Amy Annis on

Mobile: 07718200677

Landline:01905 773725

Or

Email:

aannis@spectrumdays.co.uk

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Please Talk to Us

          If the complaint is not resolved, please contact the registered manager/chief executive officer: Maggie Allen

 

Mobile: 07972704378

Landline: 01905 773725

Or

Email:

mallen@spectrumdays.co.uk

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The Service Lead or CEO will

respond to all complainants

within 5 business days. They

will provide regular updates

regarding your complaint.

They aim to get your

complaint resolved within

14 working days from receipt

Alternatives

       If the complaint is still not resolved:

For Safeguarding Children

If you have concerns about a child or a young person contact the Family Front Door 01905 822666

 

For Safeguarding Adults

To report an adult safeguarding concern please call 01905 768053 Emergency Duty Team:  01905 768020

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           If the problem still isn’t

resolved and is related to domiciliary care:

CQC 0300 616161

or

Parliamentary Health Service

Ombudsman: 03450154033

www.ombudsman.org.uk

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Additional Information

Third party complaints

We welcome complaints

from third parties.

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Time frame for complaints:

A complaint can be made

12 months from the time

The incident took place or 12 months from the time you became aware of it.

Confidentiality:

 

We will ensure that complaints

are Investigated with

confidentiality and any

documents are held

separately from the members

 file.

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