Policies
-
Compliments
18. Fit and Proper Persons: Trustees
19. Good Governance
23. Monitoring and Accountability
24. Personal Care
25. Positive Behavioural Support
29. Relatives Friends and Informal Carers
30. Safeguarding Adults
31. Safeguarding Children
32. Social Media and Networking
33. Staff Numbers
34. Transport
35. Whistleblowing
Make a Complaint
Please Talk to Us
Every family has the right to make a complaint about any service received at Spectrum Days.
We understand that we may not get everything right. By telling us about the problem, we will do our best to resolve the issue. We may also be able to improve our services and member experience.
Please talk to the Service Lead: Amy Annis on
Mobile: 07718200677
Landline:01905 773725
Or
Email:
Please Talk to Us
If the complaint is not resolved, please contact the registered manager/chief executive officer: Maggie Allen
Mobile: 07972704378
Landline: 01905 773725
Or
Email:
The Service Lead or CEO will
respond to all complainants
within 5 business days. They
will provide regular updates
regarding your complaint.
They aim to get your
complaint resolved within
14 working days from receipt
Alternatives
If the complaint is still not resolved:
For Safeguarding Children
If you have concerns about a child or a young person contact the Family Front Door 01905 822666
For Safeguarding Adults
To report an adult safeguarding concern please call 01905 768053 Emergency Duty Team: 01905 768020
If the problem still isn’t
resolved and is related to domiciliary care:
CQC 0300 616161
or
Parliamentary Health Service
Ombudsman: 03450154033
Additional Information
Third party complaints
We welcome complaints
from third parties.
Time frame for complaints:
A complaint can be made
12 months from the time
The incident took place or 12 months from the time you became aware of it.
Confidentiality:
We will ensure that complaints
are Investigated with
confidentiality and any
documents are held
separately from the members
file.